12 traits of excellent usability testing host in Singapore
No matter who will host the usability testing, the excellent usability testing host has the same traits. If you want to be the usability testing host on your team, here are 12 traits you must have.
UCD
It can enhance the perception of interaction, operation, information or potential questions if the host has the background of human information processing, cognitive psychology, UCD design. With this background, the host can find most unnoticed questions. The host can control when to continue to ask the interviewee, and what content to show in a report. This method can also help the host to avoid the condition that causes user confused, e.g. setting the user role at the wrong place. At last, having the background of usability engineering can make the host focus on the most important problems after the testing.
Quick learn
An efficient testing host may not need to know every detail of the product, such as a data management system product, the testing host doesn’t have to be the expert in data management. But the host must absorb the new concepts, and merge them into his thinking.The host must absorb wide information about the product, such as the marketing position, competitors, and history questions. In the testing, the host should have the ability to understand the behavior, expression and implied information. Having this ability, the host can do consult and ask effectively.
Appetency
The host may need to take care of some interviewees, or appease, Some of the interviewees may need to be taken good care of, some may need to appease
Excellent memory
Good listener
Tolerance vague
Flexibility
Longtime attention
Good at empathy
Overall thinking
Good at communication
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